How your attendees’ data is handled matters to us. Every registration is stored in our database in Frankfurt. Before an analysis goes to the AI, our server removes your guests’ names, email addresses and phone numbers.
A tool like signUP keeps the processing inside the tool compliant. Responsibility for how the data is used stays with you as the organiser.
But we make that work easier by collecting only the data you need, saying clearly where it sits, and explaining how it is processed.
All data your guests submit when registering is stored in our database in Frankfurt. We explain data processing in three parts: What happens to attendee data? What happens when someone opens your event site? And what data do we use when you create an event website in signUP?
Names, contact details and every answer from the form. It is stored and sent inside the EU.
| Area | Purpose | Place of processing |
|---|---|---|
| Database | Events, forms, registrations | Frankfurt, EU |
| Emails to your guests | Confirmations, reminders and cancellations, unless you use your own SMTP server | Ireland, EU |
| AI analysis of your guest list | The analysis does not run automatically; it must be started manually. Fields containing names, contact details and addresses are not passed on to the AI. In the remaining answers, your guests’ names, email addresses, links and long digit sequences are redacted. | Without names, email addresses or phone numbers |
This is not about registration data, it is about the page request: IP address and browser. The registration itself runs back into the database in Frankfurt.
| Area | Purpose | Place of processing |
|---|---|---|
| Delivery of the event site | So the page loads quickly everywhere | global delivery network |
No attendee data is involved here, you are working on templates.
| Area | Purpose | Place of processing |
|---|---|---|
| Design analysis for the signUP Brand Scan | Opens your company website and reads colours, type and logo | Frankfurt, EU |
| AI for content and translations | Generates the form, the page, text and translations from what you enter | No processing of attendee data |
All registration data submitted by your guests is stored in Frankfurt. The AI receives no names, email addresses or phone numbers of your guests.
For generation, translation, the editor and the signUP Brand Scan the AI needs no attendee data. What is sent are your own entries for the form and the event site, and your brand’s design values.
The AI analysis of your registrations also works without your guests’ names, email addresses and phone numbers. Name, contact, address, ID, bank and company details, comment fields and other personal field types are removed server-side before the data set is analysed. In the remaining answers the server also masks your guests’ names, email addresses, links and long digit sequences.
The most effective data protection in a registration is asking less. Every field you do not collect is one you need neither protect nor delete nor justify.
Legal fields land automatically in their own final step during generation, instead of getting lost between address fields.
Define who manages signUP, works on events and can access each area.
Assign responsibilities within your account through clearly defined roles.
For each manager, enable the areas that fit their tasks.
Two-factor authentication protects your account alongside your password.
All data your guests submit when registering is stored in our database in Frankfurt.
Names, contact details and every answer from the form. It is stored and sent inside the EU.
| Area | Purpose | Place of processing |
|---|---|---|
| Database | Events, forms, registrations | Frankfurt, EU |
| Emails to your guests | Confirmations, reminders and cancellations, unless you use your own SMTP server | Ireland, EU |
| AI analysis of your guest list | The analysis does not run automatically; it must be started manually. Fields containing names, contact details and addresses are not passed on to the AI. In the remaining answers, your guests’ names, email addresses, links and long digit sequences are redacted. | Without names, email addresses or phone numbers |
This is not about registration data, it is about the page request: IP address and browser. The registration itself runs back into the database in Frankfurt.
| Area | Purpose | Place of processing |
|---|---|---|
| Delivery of the event site | So the page loads quickly everywhere | global delivery network |
No attendee data is involved here, you are working on templates.
| Area | Purpose | Place of processing |
|---|---|---|
| Design analysis for the signUP Brand Scan | Opens your company website and reads colours, type and logo | Frankfurt, EU |
| AI for content and translations | Generates the form, the page, text and translations from what you enter | No processing of attendee data |
No names, email addresses or phone numbers.
For generation, translation, the editor and the signUP Brand Scan the AI needs no attendee data.
The AI analysis of your registrations also works without them: name, contact, address, ID, bank and company details, comment fields and other personal field types are removed server-side before the data set is analysed.
In the remaining answers the server masks your guests’ names, email addresses, links and long digit sequences.
The database restricts browser access to your own company with row-level security, and server functions additionally check company membership in code.
If a client’s data has to stay strictly separate, we set up a workspace of its own for it.
Yes. The data processing agreement (AVV) is part of our terms and applies without a separate signature.
You can read it here as a PDF (in German); the sub-processors are listed in Annex 3. For questions about it, write to hallo@sign-up-events.com.
Yes. When you embed external maps or videos on your event site, a consent banner appears automatically. These elements only load after consent.
Guests can allow all external providers, reject them or choose individually, and change or withdraw their decision at any time via “Privacy settings”.
Registration works without these elements too. Without external maps or videos, this banner is not displayed.
Get in touch and we will talk about your use case.
